Saint Michael’s Medical Center in New Jersey is recognized as having the most improved Emergency Department among all NES Health ED management, and physician staffing contracted hospitals.
The award for the most improved emergency department is based on NES’ standard ED benchmarks metrics that affect patient care. Including the time to see a health care professional (Door to Doc), whether patients leave without being seen (LWBS), the amount of time when patients walk into the emergency room until discharged (Door to Discharge), and overall length of their stay (LOS).
NES Health’s partnership with Saint Michael’s Emergency Department began two years ago.
“For the better part of almost two years, the emergency department has delivered exceptional services to the citizens of Newark and Essex County,” said Dr. John D’Angelo, NES Health Regional Medical Director for Saint Michael’s. “The award they have received is a reflection of the team’s good work. It is a thank you letter from all of the patients they have cared for.”
D’Angelo singled out Emergency Department Director Dr. Ramy Yakobi and Nursing Director Kirsten Roth for creating a culture of excellence in the delivery of emergency services. “They are talented and committed leaders,” D’Angelo said.
“No one team member’s role is more important than the next. Their team continues to rise to the occasion with exceptional and compassionate patient care. The Saint Michael’s Emergency Department delivers a patient experience second to none in the region.”
Saint Michael’s operates a 27,000-square-foot modern Emergency Department with 39 private treatment bays as well as two resuscitation rooms equipped with state-of-the art equipment. The Emergency Department, which treats more than 47,000 patients annually, was upgraded and expanded during a major renovation of the hospital about seven years ago. Saint Michael’s Emergency Department has among the shortest wait times in the region. The average time patients spent in the emergency department before they were seen by a healthcare professional was 20 minutes. The Emergency Department also operates a Fast Track unit for patients with less severe ailments.
Since arriving at Saint Michael’s from the Brooklyn Medical Center in April 2018, Yakobi has sought to continue improving the experience for patients who are seen in the emergency department, including continually working to reduce wait times further as well as getting patients admitted to the hospital quicker when required. Dr. Yakobi said a significant part of the effort to improve services within the department was to engage the staff and stress every day the importance of little things that improve patient satisfaction.
“We understand that nobody wants to be in the emergency room,” Yakobi said. “But when they are here with us, we want to make sure they have the best possible care delivered quickly and compassionately.”
NES Health is honored to acknowledge Saint Michael’s Medical Center in recognition of receiving the Most Improved Emergency Department award. This award is a true testament to their commitment to excellence in patient experience.
